Head Spa Therapist

About the role

Resense is looking for a Head Spa Therapist in Doha, Qatar, within its Spa & Recreation department. The role takes full responsibility for making sure Spa Therapists consistently deliver and exceed guests' expectations, in line with the spa's vision, core values and brand standards. The application deadline is 31 December 2026.

Key responsibilities

• Fully support the Spa Manager and Assistant Spa Manager.
• Be fully knowledgeable of all treatments, services and spa operations, and implement Resense Standard Operating Procedures and policies.
• Implement Resense treatments and the guest journey according to training, and train other therapists, including identifying training needs and arranging who delivers them.
• Ensure the team knows the process, benefits and outcomes of each treatment, has a good working knowledge of related products and can adapt to guest requests.
• Work confidently with health assessments, taking necessary precautions with discretion, and always confirm the scheduled treatment with the guest before starting.
• Keep treatment rooms and preparation areas set up to standard, with products stocked and refilled, and resolve discrepancies immediately.
• Make sure the facility is adequately manned, coordinate the day-to-day running of the treatment area and complete staff handovers in line with standards.
• Follow up on treatment experiences and satisfaction, and act on any issues.
• Give demonstrations and presentations as required, maintain a high standard of cleanliness and adhere to the Health and Safety Policy.
• Inform the Spa Manager of complaints about the facility and recommend amendments where needed.
• Handle problems, enquiries and complaints from guests, cover reception when necessary, open and close the facility when on duty, attend management meetings as required and perform Duty Manager duties when needed.