Healthcare Desktop & Technical Support Specialist

About the role

A healthcare organisation is looking for a Desktop & Technical Support Specialist to deliver Level 1 and Level 2 IT support in healthcare settings. The role covers troubleshooting end-user devices, supporting clinical applications and EMR systems, and maintaining Zebra label printers used in patient care workflows. It is an on-site position with weekly rotating shifts.

Key responsibilities

• Provide L1/L2 support for desktops, laptops, Windows 10/11, macOS and IT peripherals
• Troubleshoot Active Directory, Microsoft 365, Outlook, Teams, user accounts and network connectivity issues
• Configure and troubleshoot Zebra label printers (ZD, ZT and GK series), including drivers, calibration, connectivity, print queues and label templates
• Support EMR and clinical applications, resolving access issues, session errors and application incidents
• Perform device imaging, software installation, patching, asset management and user onboarding
• Manage incidents and service requests through ITSM platforms, keeping SLAs and documentation accurate
• Coordinate with internal IT teams, application vendors and clinical stakeholders
• Follow IT security procedures and keep patient and clinical information confidential

Required profile

• Diploma or Bachelor's degree in IT, Computer Science or a related field, or equivalent practical experience
• 2-5 years of experience in desktop support, technical support or IT service desk operations
• Hands-on experience with Windows 10/11, Active Directory and Microsoft 365
• Practical experience troubleshooting Zebra printers or similar thermal label printers
• Experience supporting EMR systems or clinical applications is highly desirable
• Good communication skills in English; Arabic is preferred

Required skills

• Networking fundamentals: TCP/IP, DNS, DHCP and VPN
• ITSM platforms such as ServiceNow, Jira Service Management or ManageEngine
• Preferred: MDM/UEM tools like Microsoft Intune or Workspace ONE, ITIL knowledge, CompTIA A+, Microsoft or ITIL certification

Working conditions

• Weekly rotating shifts covering early, late, night and weekend hours
• 8.5 working hours per day, excluding a one-hour unpaid break
• Two days off per week based on the rotation
• On-call support for critical incidents where required