Help Desk & CAFM Coordinator

About the role

The Help Desk & CAFM Coordinator will oversee daily service requests and work orders for a large‑scale electromechanical maintenance and facility management project. You will ensure smooth Help Desk operations, accurate data entry in the CAFM system, and timely resolution of issues across the site.

Key responsibilities

• Manage daily FM Help Desk activities, receiving, logging, categorising and assigning maintenance requests.
• Maintain up‑to‑date work‑order information within the CAFM system.
• Coordinate with customers, engineers, supervisors and technicians to ensure efficient workflow.
• Monitor outstanding work orders and support timely completion.
• Train users on CAFM functionality and established workflows.
• Ensure compliance with Help Desk and CAFM procedures.
• Prepare operational and performance reports.
• Analyse service issues and support fast, effective resolution.

Required profile

• Higher education degree.
• Minimum 2 years’ experience in Help Desk operations or customer service within FM or a related environment.
• Previous supervisory‑level experience.
• Experience using electronic work‑management systems; CAFM experience strongly preferred.
• Good understanding of technical and non‑technical FM services.
• Fluent in Arabic and English, spoken and written.
• GCC experience preferred.

Required skills

• CAFM systems
• Microsoft Office
• Electronic work‑management systems