IT Support Specialist

About the role

The University of Doha for Science and Technology is seeking an IT Support Specialist to maintain and enhance its technology environment. The role involves responding to Helpdesk tickets, assisting students, instructors and staff, and ensuring uninterrupted IT services across the campus.

Key responsibilities

• Identify and resolve hardware and application software issues reported via Helpdesk tickets or directly by end‑users.
• Liaise with the IT Helpdesk Specialist to understand user requests and prioritize work.
• Consult with employees, students and instructors to diagnose system problems.
• Support installation, upgrade, backup and configuration of software and systems as needed.
• Monitor recurring issues and contribute to the continuous improvement of IT services.
• Apply timely updates and patches to prevent service interruptions.
• Assist in the design, development and implementation of new technologies and systems.
• Maintain existing IT infrastructure and support technology projects.
• Prepare reports for cost‑benefit analysis related to technology enhancements.

Required profile

• Strong problem‑solving ability for hardware and software incidents.
• Effective communication with students, instructors and staff.
• Capability to prioritize tickets based on urgency and follow supervisor guidance.
• Willingness to support system upgrades, backups and new technology deployments.

Required skills