Key Accounts Specialist

About the role

The Key Accounts Specialist will serve as the primary technical liaison for major electrical customers and bulk‑supply clients. You will ensure high‑quality service delivery, smooth project execution, and compliance with company, ISO, and health‑and‑safety standards.

Key responsibilities

• Act as the main technical point of contact for key electrical accounts and bulk‑supply customers.
• Support design, review, and implementation of electrical solutions for bulk customers.
• Coordinate with clients, internal teams, contractors, consultants, and stakeholders to ensure seamless project execution.
• Monitor performance, quality, efficiency, and reliability of bulk electrical operations.
• Review customer requirements, technical submissions, project documents, service requests, and deliverables.
• Provide after‑sales technical support and resolve service‑related issues.
• Assist in planning, coordinating, and delivering complex utility projects linked to key accounts.
• Prepare performance summaries, customer feedback reports, technical updates, and management recommendations.
• Identify improvement areas and support continuous‑improvement initiatives.
• Mentor engineers and team members involved in key‑account management.
• Maintain documentation and records for customer accounts, project activities, and service issues.

Required profile

• Bachelor’s degree in Electrical Engineering or a related discipline.
• Project management certification (PMP, PRINCE2) – required or preferred.
• Minimum 13 years of experience in electrical engineering, metering operations, key‑account management, utility operations, or utility project management.
• Proven experience managing bulk customers and complex utility projects.
• Strong understanding of electrical systems, utility operations, bulk‑supply arrangements, metering operations, and service‑delivery frameworks.

Required skills

• Electrical engineering expertise
• Utility operations knowledge
• Project management (PMP/PRINCE2)
• Metering operations