Key Customer Engineer – Water Utilities

About the role

The Key Customer Engineer will manage relationships with major bulk‑water clients, ensuring high service levels and customer satisfaction. The role combines technical oversight of water metering systems with data‑driven performance monitoring to support continuous improvement.

Key responsibilities

• Manage relationships with key bulk‑water customers to maintain service quality and satisfaction.
• Oversee installation, maintenance and performance of water metering systems, guaranteeing accuracy and data reliability.
• Provide technical support on metering, billing and operational issues, coordinating timely resolutions with internal teams.
• Monitor water consumption, service performance and operational data, preparing reports and recommendations.
• Coordinate with operations, metering and customer service teams to ensure uninterrupted service delivery.
• Ensure compliance with ISO standards, health & safety regulations and company policies.
• Maintain accurate technical documentation and customer records, supporting engagement initiatives.

Required profile

• Bachelor’s degree in Mechanical Engineering, Civil Engineering or a related discipline.
• Minimum 9 years of experience in key account management, water distribution systems or utility operations.
• Fluent English (written and spoken); Arabic preferred.

Required skills

• Water metering systems and smart‑metering technologies.
• Data analysis and reporting.
• Knowledge of ISO standards and health & safety regulations.
• Technical documentation management.