Lobby Lounge Supervisor

About the role

The Lobby Lounge Supervisor ensures optimal service by leading staff, maintaining standards, and delivering a welcoming experience for guests at the Sheraton lobby lounge.

Key responsibilities

• Supervise staff to ensure teamwork, service quality, and guest satisfaction.
• Conduct opening and closing duties, including inventory, cleaning, and securing the area.
• Inspect staff grooming, attire, and storage areas for compliance and cleanliness.
• Monitor dining room seating, safety, and guest well‑being.
• Assist management with hiring, training, scheduling, evaluating, and coaching employees.
• Enforce company safety policies, report incidents, and complete required safety training.

Required profile

• High school diploma or equivalent.
• Minimum 2 years of relevant experience in food & beverage operations.
• At least 1 year of supervisory experience.
• Ability to perform physical tasks such as lifting up to 50 lb, standing for long periods, and navigating confined spaces.

Required skills

• Strong communication and professional language skills.
• Ability to read and verify information in various formats.