Local Service Unit (LSU) Sales Manager - Qatar

About the role

The Local Service Unit (LSU) Sales Manager for the PGSV business unit delivers the BU PGSV and HUB strategies at country level in Qatar, reporting to the Local Service Unit Manager and functioningally to the Hub Marketing & Sales Manager. The role works closely with the Hub Sales team, the Country Local Sales Manager, the front-end sales team and the product and systems business units, and coordinates the marketing and sales teams under the LSU Manager to give a single Hitachi Energy service approach to customers. It focuses on installed base penetration, life-cycle management and service products, and on achieving qualitative and quantitative targets.

Key responsibilities

• Plan and implement the hub service sales strategy and lead teams to exceed targets on orders, GM%, response time and customer satisfaction
• Forecast sales accurately using SFDC and improve data quality
• Negotiate major contracts, identify new business and partnerships, and generate service leads by analysing installed base potential
• Work with account, segment and channel managers to build service-focused account plans and pursue leads
• Build long-term relationships with key customers, manage SLAs and respond to customer satisfaction issues
• Coordinate budgeting, sales and operations planning with the Hub M&S manager, GPG Marketing managers and the Hub Controller
• Develop country pricing strategies with the Global M&S Pricing Manager and conduct market analysis
• Enable team capability through training, support e-commerce strategies, and take the lead on marketing activities, trade shows, product launches and commercialisation plans
• Ensure the inside sales organisation and tendering process, including risk review, are followed, and monitor client financial status and HSE and sustainability requirements
• Coach the team on sales plans, negotiation and customer segment expertise, and stay up to date on technology and market trends

Required profile

• Bachelor's degree in a relevant field or equivalent experience
• Significant, demonstrable experience in service sales, including installed base management, ideally in an OEM with an extensive installed base in the electrical installations or energy sector
• Proven track record of leading a matrixed service sales team and collaborating with external and internal stakeholders
• Experience in the energy sector

Required skills

• Proven understanding of Hitachi Energy systems and products
• Strong analytical and strategic thinking, and excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment