Logistics Coordinator – International Freight & E‑commerce

About the role

Arkan Marketing Services is seeking an experienced Logistics Coordinator to own day‑to‑day logistics operations for a key e‑commerce account. The role focuses on managing international freight from China, Dubai–Qatar shipments, GCC and global customer deliveries, as well as local deliveries within Qatar.

Key responsibilities

• Coordinate international shipments from China to Qatar and Dubai using air, sea, and express courier services.
• Manage Dubai–Qatar transfers, handling bookings, documentation, tracking, and delivery follow‑up.
• Oversee GCC and worldwide customer deliveries and local Qatar deliveries.
• Communicate directly with courier companies, freight forwarders, customs‑clearance providers, and delivery partners.
• Arrange bookings, collections, deliveries, and proof‑of‑delivery confirmation.
• Maintain accurate shipment trackers with booking dates, AWB numbers, shipping methods, ETDs, ETAs, customs status, and delivery progress.
• Resolve delayed, held, missing, damaged, returned, or failed deliveries.
• Prepare, organise, and verify shipping and customs documents (commercial invoices, packing lists, air waybills, etc.).
• Coordinate reverse logistics, returns, and claims.
• Review courier and freight invoices, verify rates, and report discrepancies.
• Compare providers on cost, speed, reliability, and service quality; negotiate rates and terms.
• Research, evaluate, and onboard new courier and freight providers when needed.
• Maintain digital records for shipments, invoices, rates, claims, and logistics documents.
• Collaborate with supply chain, inventory, store, customer service, and finance teams.
• Prepare regular logistics performance reports.

Required profile

• Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business Administration or a related field.
• 2‑4 years of experience in logistics, courier operations, freight forwarding, cross‑border shipping or e‑commerce logistics.
• Hands‑on experience dealing directly with courier companies, freight forwarders and delivery providers.
• Strong understanding of international shipping, customs documentation, shipment tracking and last‑mile delivery.
• Experience reviewing shipping rates, courier invoices and logistics charges.

Required skills

• Air freight coordination
• Sea freight coordination
• Customs documentation preparation
• Shipment tracking and status monitoring
• Freight rate analysis and negotiation