Manager Loyalty Insights

About the role

As Manager Loyalty Insights you will lead the strategy for Qatar Airways Privilege Club, turning complex data into actionable recommendations that boost member engagement, satisfaction, retention and revenue. You will work across Loyalty, Digital, Marketing, IT and Commercial teams to define insight priorities and deliver data‑driven decisions.

Key responsibilities

• Develop and execute the Loyalty Insights strategy, including member segmentation, CLV analysis, behavioural insights and journey mapping.
• Design analytics, reporting and data‑product roadmaps that support loyalty performance and revenue growth.
• Partner with Loyalty and Commercial stakeholders to translate analytical findings into concrete business actions.
• Establish KPI governance, performance measurement standards, dashboards and self‑service reporting capabilities.
• Collaborate with IT, Digital and data providers to define data requirements and improve data architecture for scalable analytics.
• Lead personalisation analytics, experimentation frameworks and campaign performance measurement.
• Present complex analytical findings clearly to senior and non‑technical audiences.
• Lead, coach and develop the Loyalty Insights and Analytics teams, setting priorities and building technical and commercial capability.

Required profile

• Proven experience in loyalty analytics, member intelligence or related data‑driven roles.
• Strong ability to influence senior stakeholders and drive data‑based decisions.
• Leadership experience managing analytics or insights teams.
• Excellent communication skills for presenting findings to diverse audiences.
• Track record of delivering measurable improvements in engagement, retention or revenue.

Required skills