Onsite Fragrance Consultant

About the role

Chalhoub Group, a luxury retailer with over 10 owned brands and more than 400 international names across fashion, beauty, jewellery, watches, eyewear and art de vivre, is hiring an onsite fragrance consultant in Doha. The role is full-time and focuses on building guest loyalty, advising customers on fragrances and generating sales.

Key responsibilities

• Build and maintain guest experience standards to build strong loyalty
• Answer customer queries about products, prices, availability, uses and services
• Assess customer needs, advise on the best product ranges and demonstrate the usage and benefits of brands and products
• Generate sales and achieve line and sales targets, using makeup knowledge
• Track sell-out targets at store level and generate daily sales reports
• Contribute to incentives and track post-launch sales at store level
• Keep merchandising levels in line with brand guidelines and replenish stock on the right shelves and counters at the right times
• Report stock shortages via the stock order form and receive stock according to set procedures

Required profile

• Proven expertise in fragrance, with a strong understanding of fragrance families, ingredients, layering and client consultation
• Strong knowledge of luxury retail standards and premium customer service
• Passion for fragrance, storytelling and creating personalised scent journeys for clients
• Fluent spoken English; additional languages are an advantage

What we offer

• Learning and development opportunities and exposure to different assignments or internal mobility
• A competitive benefits package including health care and child education contribution
• Remote and flexible working policies and exclusive employee discounts