PC Team Lead - Employee Benefits & P&C

About the role

The Operations Team Leader leads technical operations across the employee benefits and property & casualty departments, covering placement, policy servicing and day-to-day team work. The role needs an underwriting background and strong technical knowledge of Marine, Engineering, Motor, Property and Liability insurance, and includes oversight of Medical Insurance operations.

Key responsibilities

• Oversee daily operations across employee benefits and property & casualty, coordinating workloads, priorities and service delivery.
• Provide technical guidance on Marine, Engineering, Motor, Property and Liability insurance, reviewing client requirements, coverage gaps and coordinating coverage with insurers.
• Review risk information, insurer quotations, policy wordings, exclusions, deductibles and endorsements.
• Supervise submissions, quotation comparisons, insurer negotiations and placement.
• Oversee renewals, policy issuance, endorsements and servicing, monitoring accuracy, completeness and turnaround times.
• Coordinate Medical Insurance workflows with the employee benefits team and act as escalation point for technical and operational queries.
• Mentor team members, review work quality and recommend workflow improvements.
• Maintain accurate records and ensure compliance with requirements, procedures and service standards.

Required profile

• Bachelor's degree in Business Administration, Finance, Insurance or a related field.
• At least five years of relevant insurance experience, with a strong underwriting background and exposure to technical operations, placement or policy servicing.
• Experience in insurance brokerage is an advantage; supervisory experience is preferred.
• Familiarity with employee benefits and Medical Insurance operations is desirable.

Required skills

• Strong technical knowledge of Marine, Engineering, Motor, Property and Liability insurance, including coverage analysis and policy wording interpretation.
• Proficiency in Microsoft Office and insurance or brokerage systems.
• Insurer negotiation, client relationship management and leadership skills.