Product Delivery Lead

About the role

We are looking for a highly technical, execution‑focused Product Delivery Lead to bridge the gap between closed sales and active customer success. You will own the critical onboarding phase, ensuring that new enterprise customers are seamlessly integrated into our SaaS platform despite highly specific, complex data requirements.

Key responsibilities

• Lead end‑to‑end technical onboarding and implementation of SaaS solutions for new enterprise customers.
• Serve as the primary bridge between the customer's technical teams and our internal engineering/data teams to define and execute data ingestion strategies.
• Manage complex data requirements, including leading ontology‑mapping exercises to align customer data with our AI models.
• Develop, manage, and execute detailed delivery project plans, ensuring timelines, milestones, and customer expectations are consistently met.
• Partner closely with the Business Developer to ensure a smooth handover from the sales cycle and align on strategic customer goals.
• Create repeatable, scalable onboarding playbooks to continuously reduce friction and speed up the delivery lifecycle.
• Troubleshoot early‑stage data integration roadblocks, ensuring a frictionless transition into business‑as‑usual platform usage.

Required profile

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Administration, or a related field.
• Project‑management certifications (e.g., PMP, Prince2, Scrum Master) are highly valued; bonus points for certifications or coursework in Data Engineering, Cloud Architecture, or Database Management.
• 5+ years of experience in technical delivery, SaaS implementation, solutions architecture, or technical account management.
• Proven track record onboarding B2B enterprise customers with heavy data‑integration requirements.
• Hands‑on experience with data ingestion pipelines, APIs, ETL processes, and complex data/ontology mapping.
• Experience collaborating with sales or business‑development teams in a fast‑paced, high‑growth tech environment.

Required skills

• Data ingestion
• API integration
• ETL processes
• Ontology mapping
• SaaS implementation