Reservations Agent (Arabic Speaking)

About the role

The Iconic Rixos Gulf Hotel Doha is looking for a Reservations Agent who speaks fluent Arabic. The role is full-time and involves handling guest reservations, answering telephone enquiries and supporting the front office and sales teams.

Key responsibilities

• Listen actively to guest questions and requests and resolve them using the brand's processes
• Anticipate guest needs and act on their preferences
• Answer phones within three rings, with polite etiquette, and handle transfers, messages and hold requests
• Know the hotel's services and facilities and its reservation systems, and answer questions on rates, outlets and room locations
• Determine the best room type for each guest and maximise room rates
• Process rooming lists and group blocks, post advance deposits and record them accurately
• Document special requests and explain guarantee and cancellation policies
• Keep track of room inventory and stay aware of rate and occupancy targets
• Use up-selling techniques, suggest alternative dates and direct guests to sister properties when rooms are sold out
• Identify repeat guests with appropriate codes and assign confirmation and cancellation numbers
• Follow hotel rules, grooming standards and time and attendance policies, and assist with large events and task force teams for new openings

Required profile

• At least one year of experience in the same position at a 5-star hotel
• High school degree
• Fluent communication in Arabic
• Professionalism, integrity, honesty and confidentiality