Rising Fan - Rooms Division Trainee

About the role

Mandarin Oriental, Doha, part of the Rooms Division, is recruiting a Rising Fan, a leader-in-training position. It is an 18-month intensive learning experience across several rooms departments, with coaching and mentoring by the Front Office Manager and regular progress reviews with the Director of Rooms. The trainee completes three eCornell distance learning courses and, by the end of the programme, is expected to manage confidently as an Assistant Manager level. The role reports to the Rooms Division Manager.

Key responsibilities

• Apply knowledge gained in school and internships to practice.
• Understand and follow the operational and administrative procedures of the departments.
• Follow the duty schedule and ensure all tasks are completed on time.
• Keep the back and front of house areas of all Rooms Division departments clean and tidy.
• Identify areas for improving service quality from guest comments, satisfaction scores and incident reports, and share observations and recommendations with management.
• Identify learning and development needs of colleagues and share them with management.
• Support management in keeping the PMS accurate through regular checks.
• Perform and check shift opening and closing checklist duties.

Required profile

• Degree or higher national diploma in hospitality or hotel management from a renowned global hospitality school.
• At least 1 year of full-time work experience.
• Previous experience in a hotel or luxury, customer-focused environment is beneficial.
• Ability to understand guest needs and expectations and deliver superior customer service.

What we offer

• Learning and development programmes tailored to each stage of the career.
• Health benefits and wellness programmes for colleagues worldwide.
• Retirement plans depending on length of service and role.
• A competitive salary and benefits package.
• Transportation and housing provided.
• Relocation and vacation tickets.