Senior Services Engineer

About the role

We are looking for a Senior Services Engineer to drive customer success throughout the post‑sales lifecycle. The role focuses on delivering high‑quality APM solutions, ensuring customer satisfaction, and supporting project execution with a digital focus.

Key responsibilities

• Manage project delivery, address customer concerns promptly, and ensure high‑quality outcomes.
• Perform installation, configuration, customization, and upgrades of APM solutions according to technical designs.
• Adapt standard system architectures to customer‑specific requirements and develop technical design specifications.
• Develop work breakdown structures, estimate effort, and gather functional requirements from stakeholders.
• Collaborate with project managers, services consultants, product development, commercial teams, and partners throughout the project lifecycle.

Required profile

• Bachelor’s degree or equivalent (high school diploma/GED plus 3+ years progressive experience).
• Minimum 6 years of client‑facing consulting experience with technical configuration.NET development, and software implementations.
• Strong spoken and written English and ability to lead small teams (1‑3 members).
• Willingness to travel to customer sites as needed.

Required skills

• .NET development and Microsoft Visual Studio.
• SQL and Oracle databases, including DDL/DML, stored procedures, backup and restore.
• SQL Server Reporting Services (SSRS) and SQL Server Analysis Services (SSAS) – a plus.
• AWS Certified Cloud Practitioner – a plus.
• Experience with Agile, Waterfall, and Iterative delivery methodologies.