Senior WMS Support Specialist - Infor 11

About the role

GWC is looking for a Senior WMS Support Specialist to provide expert application support, functional training and system administration for its Infor 11 WMS on-premise platform across 34 warehouse locations. The role is primarily operational but has growing influence over feature delivery and system roadmap decisions. It is a hands-on technical position covering support, administration, configuration, reporting, training and continuous improvement.

Key responsibilities

• Support Vision Picking functionality, resolve end-user queries and configuration issues, and handle OMS support requests and data-correction investigations
• Manage daily WMS service tickets across 34 warehouse locations and handle system-disruption incidents
• Administer the Infor Portal, archive system data, maintain billing-cycle health and run upgrades (planning, testing, deployment)
• Perform backend updates, database patching and application patching on Infor 11 WMS on-premise, and work with the vendor on bugs, enhancements and escalations
• Run UAT for new integrations and roll out WMS features and enhancements across all sites
• Configure new warehouse setups (location, workflow, client parameters) and batch picking, bulk upload, MSO, labeling, expiry-report suppression and NCR validation
• Set up client portals, develop client-facing operational reports and WMS dashboards
• Deliver functional training to operations staff and document configurations, releases and procedures
• Coordinate with the Boomi integration team on migration planning and interface issues, and track legacy Ramp interfaces pending migration
• Identify process inefficiencies, track enhancement pipeline progress and turn stakeholder requirements into system change requests

Required profile

• At least 5 years in WMS application administration, support or implementation, with at least 3 years hands-on on Infor WMS 10 or 11 on-premise
• Experience managing WMS operations across multiple warehouse sites
• Bachelor's degree in Information Technology, Computer Science or a related field
• Self-driven, able to manage a high-volume ticket queue, coordinate vendor escalations and deliver training without direct supervision

Required skills

• Infor WMS certification or equivalent vendor-accredited WMS training
• ITIL Foundation certification or equivalent service-management framework