Service Desk Engineer

About the role

We are looking for a Service Desk Engineer to provide first‑line IT support and ensure a smooth end‑user experience across the organization. You will resolve technical issues, support workplace technologies, and assist with onboarding and off‑boarding activities while collaborating with Infrastructure, Security, and Business Application teams.

Key responsibilities

• Deliver first‑line support for hardware, software, and business applications.
• Respond to incidents and service requests via the ITSM platform.
• Troubleshoot Windows devices, Microsoft 365 apps, printers, mobile devices, and collaboration tools.
• Administer user accounts, password resets, and access provisioning.
• Support onboarding/off‑boarding, device preparation, and access assignment.
• Assist with Microsoft Intune enrollment and endpoint deployment.
• Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.
• Maintain IT asset inventory and equipment records.
• Escalate complex issues to Infrastructure, Security, or Business Application teams.
• Document tickets, knowledge‑base articles, and provide remote or onsite assistance.

Required profile

• 1–3 years of experience in IT support, service desk or help desk environments.
• Strong customer service and communication skills in professional English.
• Ability to prioritize and manage multiple support requests.

Required skills

• Microsoft Windows operating systems.
• Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint, Exchange Online).
• Microsoft Entra ID (Azure AD) user management.
• Microsoft Intune device enrollment.
• Networking fundamentals: TCP/IP, DNS, DHCP, Wi‑Fi, VPN.
• Hardware troubleshooting for laptops, desktops, printers, mobile devices.
• Ticketing platforms (ServiceNow, Jira Service Management, Freshservice or similar).
• IT asset management and inventory tracking.
• Basic cybersecurity best practices.

What we offer

• Opportunity to build a career in enterprise IT.
• Exposure to modern workplace technologies.
• Collaborative environment with cross‑functional teams.