Spa Concierge

About the role

Mandarin Oriental, Doha is looking for a Spa Concierge to join its Spa team. The property is an urban retreat in Msheireb Downtown Doha, close to Souq Waqif and the Museum of Islamic Art. The Spa Concierge supports the operation of the spa and wellness areas and helps keep them running smoothly.

Key responsibilities

• Assist in the operation of all spa and wellness areas, including reception, salon and barber reception, retail area, consultation lounge, spa suites arrival, thermal and changing facilities, tea lounges, fitness and wellness.
• Keep the spa, changing rooms, toilets, showers, relaxation areas, fitness and wellness areas, spa suites and pool clean, neat and sanitary according to Safe, Sound and Sustainability standards.
• Aid therapists in setting up for treatments and clearing away afterwards.
• Ensure lockers are stocked with clean linen and remove soiled linen.
• Organise appointment scheduling to maximise time and profitability while putting guests' needs first.
• Work as a team player and assist spa and hotel colleagues where necessary.
• Perform opening and closing duties.

Required profile

• At least 1 year of experience in a service environment.
• Hotel school graduate preferred; previous 5-star hotel experience is an advantage.
• Previous experience in the Middle East region is an advantage.
• Senior school qualification or equivalent.

Required skills

• Thorough understanding of Spa Soft, all treatments and services offered in the Spa & Wellness division and all retail products.
• Good telephone skills and adherence to telephone etiquette.
• Professional attitude, punctuality and appearance.
• Good knowledge of computer systems.

What we offer

• Learning and development programmes at each stage of the career.
• MOstay programme with complimentary nights and discounted rates for colleagues and their families.
• Health benefits and wellness programmes.
• Retirement plans depending on length of service and role.
• Competitive salary and benefits package.
• Transportation and housing provided, plus relocation and vacation tickets.