System Support Supervisor

About the role

The System Support Supervisor will lead the Support Desk, ensuring 24/7 assistance to end‑users and coordinating with various IT providers. This role involves optimizing IT resources, developing SharePoint solutions, and maintaining service quality in an aviation‑focused environment.

Key responsibilities

• Manage 24 × 7 support desk operations and coordinate with external IT providers.
• Assist the System Support Officer in developing performance strategies and reports.
• Design, develop, and maintain solutions using Microsoft SharePoint.
• Ensure optimal utilization of IT resources and propose best solutions for business requirements.
• Monitor team tasks to meet KPIs, SLAs, SOPs and work instructions.
• Communicate effectively with internal and external stakeholders.

Required profile

• Bachelor’s degree or equivalent.
• Minimum 3 years of relevant experience, including at least 1 year supporting GHA, airport or airline IT systems.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office.
• Previous experience in airline or aviation environments is highly preferred.

Required skills

• Microsoft SharePoint
• SharePoint Designer
• ASP.NET
• HTML
• CSS
• JavaScript
• Microsoft Office