Team Leader – Inbound Operations

About the role

We are seeking a driven, people‑focused Team Leader to manage a high‑performing inbound team handling a large volume of calls each day. In this fast‑paced environment you will motivate the team, ensure service excellence and meet key business objectives.

Key responsibilities

• Lead, coach and motivate a large inbound team to achieve outstanding performance and service quality.
• Oversee day‑to‑day operations, ensuring smooth handling of high call volumes and high‑value interactions.
• Monitor real‑time performance, workload distribution and service levels.
• Conduct regular one‑on‑ones, coaching sessions and performance reviews.
• Identify skill gaps and drive training and development initiatives.
• Foster a positive, accountable and results‑oriented team culture.
• Collaborate with cross‑functional teams to improve processes and customer outcomes.

Required profile

• Proven experience leading and managing large, high‑volume inbound or contact‑center teams.
• Full professional fluency in Arabic and English (reading, writing and speaking).
• Strong leadership, coaching and people‑management abilities.
• Data‑driven mindset with the ability to analyse KPIs and drive results.
• Ability to perform under pressure and manage competing priorities.

Required skills

What we offer

• A dynamic, fast‑paced and supportive work environment.
• Opportunities for growth and career advancement.
• The chance to lead and shape a high‑impact team.