Terminal Duty Manager

About the role

The Terminal Duty Manager is responsible for overseeing all activities within the passenger terminal complex, ensuring smooth operations and high‑quality customer service. This 24/7 position reports to the Senior Manager of Terminal Operations and works closely with the HIA Operations Manager.

Key responsibilities

• Manage and supervise terminal operations to maintain efficient passenger flow.
• Maintain a visible presence throughout the terminal during shifts, monitoring busy areas and traffic patterns.
• Ensure compliance with aviation safety and security regulations.
• Lead, motivate, and develop a diverse team of employees, fostering a customer‑centric culture.
• Collaborate with internal and external stakeholders to resolve operational issues and optimise performance.

Required profile

• Bachelor's degree or equivalent.
• Minimum of 2 years of experience in a customer‑facing role.
• Strong people‑management experience with diverse teams.
• Excellent communication and interpersonal abilities.
• Sound knowledge of terminal operations and ability to make critical decisions under pressure.
• Willingness to work rotating morning and night shifts.

Required skills