VAS Operations & Support Engineer

About the role

We are looking for a VAS Operations & Support Engineer to manage and support live Telecom Value Added Services platforms in a production environment. The role involves hands‑on monitoring, troubleshooting, and ensuring the stability and availability of critical VAS applications.

Key responsibilities

• Operate and support live Telecom VAS platforms and applications in production.
• Monitor platform health, performance, alarms, KPIs, capacity and availability, performing daily health checks.
• Troubleshoot issues across Linux/Unix servers, databases, APIs, interfaces, connectivity and messaging services.
• Analyze logs and traces to identify root causes and restore services within agreed SLAs.
• Manage incidents, problems and changes, including investigation, validation and closure.
• Conduct root‑cause analysis for major incidents and implement preventive actions.
• Execute preventive maintenance, upgrades, patches and configuration changes.
• Support high‑availability, failover, backup/restore and disaster‑recovery activities.
• Collaborate with NOC, IT, network, security, application, database and vendor teams to resolve complex issues.
• Develop scripts and automation using Python, Shell/Bash, SQL and REST APIs to streamline health checks, monitoring and reporting.

Required profile

• Proven experience operating live Telecom VAS platforms and handling day‑to‑day production operations.
• Ability to manage incidents from detection through log investigation, troubleshooting, service restoration, RCA and preventive action.

Required skills

• Linux/Unix administration
• SQL and database troubleshooting
• REST API usage and troubleshooting
• Python and Shell/Bash scripting
• Application and system log analysis
• Monitoring, alarm and KPI analysis
• Incident, problem and change management
• High‑availability and disaster‑recovery concepts
• Telecom VAS technologies (SMS/Messaging, SMPP, USSD, Voice, Content, Device Management, eSIM/Entitlement)
• API‑based Telecom services troubleshooting
• Experience with monitoring tools and operational dashboards
• Knowledge of SMPP, Diameter, SIGTRAN protocols
• Automation and operational efficiency improvement
• Familiarity with containers, Kubernetes and DevOps tools (optional advantage)