Venue Manager – Hotel Dining Outlet

About the role

As a Venue Manager you will lead the daily operations of a hotel dining outlet, creating memorable experiences for every guest while upholding Hilton’s standards of hospitality.

Key responsibilities

• Manage outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting, and policy enforcement.
• Monitor service and product quality, assess guest satisfaction, resolve issues, and identify improvement opportunities.
• Supervise, coach, and mentor team members; conduct performance evaluations and provide development opportunities.
• Implement marketing strategies, up‑selling techniques, and promotional initiatives to drive revenue growth.
• Lead recruitment, conduct interviews, and train new hires to maintain high service standards.
• Ensure compliance with health, safety, sanitation, and alcohol regulations.

Required profile

• Passion for delivering exceptional hospitality.
• Integrity and commitment to doing the right thing.
• Leadership ability to inspire and develop teams.
• Team‑oriented mindset.
• Ownership and accountability for results.
• Urgency and discipline in daily operations.

Required skills