Waiter – Fine Dining Service

About the role

The Waiter will deliver food and beverage service in a timely, courteous manner, ensuring each guest feels delighted and satisfied throughout their visit.

Key responsibilities

• Understand and verbally explain the outlet’s concept and menu offerings to guests.
• Maintain mise en place and ensure cleanliness of front and back of house before and during service.
• Operate the point‑of‑sale (POS) system to process orders, gift cards and non‑cash payments.
• Serve guests efficiently, up‑sell products, and ensure dishes are presented according to hotel standards.
• Handle billing, cash handling and cashiering procedures in line with hotel policies.
• Conserve equipment and utensils through proper daily handling.
• Comply with all corporate, hotel and MOHG policies, including data protection, safe‑sound‑sustainable practices and zero‑tolerance harassment standards.
• Support learning and development activities and undertake additional duties as requested by management.

Required profile

• Good understanding of food and beverage offerings and the ability to explain them to guests.
• Friendly, courteous and efficient attitude with a strong focus on guest satisfaction.
• Willingness to work shift‑to‑shift and follow standard operating procedures.
• Commitment to uphold hotel policies, safety standards and confidentiality.

Required skills

• Operation of a point‑of‑sale (POS) system.
• Cash and non‑cash transaction handling.
• Basic knowledge of food presentation standards.
• Proper handling and conservation of restaurant equipment.