Waiter/Waitress

About the role

The Waiter/Waitress provides professional and courteous food and beverage service to guests while ensuring a positive dining experience. The role covers taking orders, serving meals and beverages, maintaining table presentation and responding promptly to guest needs. It is a full-time position.

Key responsibilities

• Greet guests professionally and assist with seating when required.
• Present menus, explain dishes and give recommendations based on guest preferences.
• Take accurate food and beverage orders and pass them to the kitchen and bar teams.
• Serve food and beverages according to service standards and prepare and maintain table settings.
• Handle guest requests, concerns and complaints professionally, and process bills and payments where required.
• Maintain cleanliness and hygiene in the dining and service areas.
• Coordinate with kitchen, bar and service teams and follow food safety, hygiene, grooming and company service standards.

Required profile

• Minimum 1 year of experience as a Waiter/Waitress, preferably in a 4 or 5 star hotel or established restaurant.
• Experience in order taking, table service and guest handling.
• Valid QID and Food Handler Certificate.
• Customer-focused, professional attitude and good grooming and personal hygiene.

Required skills

• Good knowledge of food and beverage service standards.
• Good communication and interpersonal skills; able to work efficiently during busy service periods.
• Basic knowledge of POS systems is an advantage.