Assistant Director of Housekeeping

About the role

Rixos Premium Qetaifan Island North, a multi-inclusive island resort in Qatar, is looking for an Assistant Director of Housekeeping. The role supports the Director of Housekeeping in overseeing daily operations, ensuring high standards of cleanliness, hygiene and presentation, and in managing departmental resources and staff.

Key responsibilities

• Oversee daily housekeeping operations across guest rooms, public areas and back-of-house, coordinate room assignments and ensure timely room readiness with Front Office
• Inspect rooms, corridors and service areas regularly and work with Front Office, Engineering, Laundry, Security, HR and L&D
• Supervise, coach and develop managers, supervisors and colleagues; assist with recruitment, onboarding, training and performance evaluations
• Ensure compliance with brand standards and SOPs, prepare the department for quality audits and act on guest feedback
• Help prepare and monitor departmental budgets, control operating expenses and inventory, and monitor labour productivity and overtime
• Respond promptly to guest requests and complaints, deliver VIP room requirements and monitor guest satisfaction scores
• Ensure compliance with health, safety and hygiene regulations, safe handling of chemicals and proper use of PPE

Required profile

• Diploma or Bachelor's degree in Hospitality Management or a related field
• Minimum 5-7 years of housekeeping experience in the hospitality industry
• Previous supervisory or managerial experience in a luxury hotel
• Experience managing large teams and high-volume hotel operations

Required skills

• Strong understanding of housekeeping SOPs, cleaning standards and hotel operations
• Knowledge of housekeeping management systems and hotel PMS
• Excellent communication, organizational and leadership skills
• Financial awareness and inventory management capabilities