Food & Beverage Supervisor

About the role

The Food & Beverage Supervisor oversees the daily operation of an outlet, ensuring high standards of service and guest satisfaction in line with hotel and brand standards. The role also involves supporting the Outlet Manager on revenue targets and cost control, and supervising the team.

Key responsibilities

• Customer service: handle guest requests, feedback and complaints professionally, build positive guest relationships, and support the team with menu knowledge, upselling and personalized service.
• Operations: supervise the outlet's daily service, keep front and back-of-house areas clean and organized, coordinate with Kitchen, Beverage, Housekeeping and other departments, and ensure cashiering, billing and Micros procedures are followed.
• Events: support preparations for events, functions and special operational requirements, and stay hands-on during busy periods.
• Inventory: assist with stock checks, stock control and handling of equipment and supplies.
• Financial: help achieve revenue targets, encourage upselling, and ensure accurate handling of cash, credit card transactions and financial documentation.
• Team supervision: check attendance, punctuality, grooming and uniform standards, give daily guidance and coaching, run briefings, support training and development, and enforce hygiene, health and safety, fire and security procedures.
• Other duties: attend meetings, briefings and training, represent the hotel professionally, and carry out other reasonable tasks assigned by management.

Required profile

• Ideally a relevant degree or diploma in Hospitality or Tourism Management.
• Minimum 2 years of experience in Food & Beverage operations, preferably in a luxury hotel environment.
• Good communication, interpersonal, problem-solving and supervisory skills.