Bellman – Guest Services

About the role

The Bellman provides front‑of‑house support to guests at Delta Hotels City Center, ensuring a seamless and welcoming experience. You will respond to guest requests, coordinate services, and act as a key point of contact for guest inquiries.

Key responsibilities

• Respond to guest requests for transportation, reservations, dry cleaning, and other special arrangements.
• Provide information about hotel amenities, local attractions, events, and activities.
• Answer, record, and process all guest calls, messages, and concerns, routing them to the appropriate department.
• Monitor the club lounge for seating availability, service quality, safety, and guest well‑being.
• Review shift logs and document pertinent information in logbooks.
• Report accidents, injuries, or unsafe conditions to management and complete required safety training.
• Welcome guests, anticipate their needs, assist individuals with disabilities, and maintain a professional appearance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work experience required.
• Ability to stand, walk, or sit for extended periods and lift objects up to 10 lb.
• Strong communication skills and professional telephone etiquette.
• Commitment to company policies, confidentiality, and quality standards.

Required skills

What we offer

• Full‑time schedule in a vibrant hotel environment.
• Opportunities for growth within Marriott International.