Lobby Ambassador

About the role

As a Lobby Ambassador you will be the first point of contact for guests, creating a welcoming atmosphere from arrival through departure. You will deliver memorable hospitality experiences while supporting the overall operations of the hotel front desk.

Key responsibilities

• Greet and welcome guests as they enter the property.
• Handle check‑in and check‑out procedures efficiently and accurately.
• Respond to guest inquiries and resolve issues in a timely manner.
• Maintain audit procedures and ensure proper handling of foreign currencies, credit cards, and cash according to hotel policy.
• Provide up‑selling of rooms, packages, and hotel services to maximize occupancy.
• Communicate guest feedback and relevant information to management and other departments.
• Follow hotel security, fire safety, health regulations, and brand standards.
• Assist other departments as needed.

Required profile

• A genuine passion for hospitality and creating warm guest experiences.
• Integrity and a commitment to doing the right thing.
• Strong teamwork orientation and leadership mindset.
• Sense of ownership, accountability, and urgency.
• Excellent customer‑service attitude at all times.

Required skills

• Proficiency with Property Management System (PMS) for front‑desk operations.
• Cash handling and foreign‑currency transaction skills.
• Knowledge of hotel room categories, rates, packages, and promotions.