Client Advisor & Sales Support – Luxury Retail

About the role

The Client Advisor & Sales Support role is responsible for delivering an inspirational, luxurious shopping experience in a Bulgari boutique, while supporting colleagues in daily operations and achieving store targets.

Key responsibilities

• Welcome and assist all clients and prospects, providing personalized advice and exceptional service.
• Manage the full sales process from greeting to packaging, ensuring adherence to selling techniques and visual‑merchandising standards.
• Register client data in the CRM system and perform one‑to‑one CRM activities for future engagement.
• Handle after‑sales service front‑office tasks, including item repairs, estimates, and follow‑up in SAP.
• Maintain a clean front area and ensure product displays follow visual‑merchandising guidelines.

Required profile

• 3‑4 years of sales experience in a luxury retail environment.
• Experience with marketing and customer relationship management techniques.
• Fluent in English (written and spoken); Arabic is a strong asset.
• Strong customer service, negotiation skills and integrity.
• Knowledge of Bulgari products and store procedures is an advantage.

Required skills

• Proficiency with CRM software.
• Working knowledge of SAP.
• Understanding of visual‑merchandising (VM) guidelines.