Customer Experience Manager - Telecom
Foreground LLC · Doha
Job description
About the role
Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager. The role aims to raise service standards and customer engagement across multiple channels, and is full-time and on-site in Doha.
Key responsibilities
- Define and implement customer journey and experience strategies.
- Oversee call center, digital and in-store service operations.
- Monitor NPS and customer satisfaction scores.
- Lead service recovery and complaint management processes.
- Collaborate with product and marketing teams for seamless client experiences.
Required profile
- Bachelor's degree in Business, Communications or a related field.
- 8+ years in customer experience management; telecom experience preferred.
- Proven track record in service transformation initiatives.
- Bilingual Arabic and English is essential.
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Published 7 hours ago
Expires 1 month from now
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Foreground LLC
Doha
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