Customer Service Call Centre Advisor

About the role

We are seeking a Customer Service Call Centre Advisor to join our team. The role involves providing advice and support to customers through phone interactions in a fast‑paced, time‑sensitive environment.

Key responsibilities

• Handle inbound and outbound customer calls.
• Provide accurate information and resolve inquiries.
• Maintain adherence to company policies and procedures.
• Document interactions and follow‑up actions.

Required profile

• Proven ability to work under pressure in a fast‑paced, time‑sensitive environment.
• Sound educational background with knowledge of the service industry (advantageous).
• Good oral and written communication skills – English & Arabic preferable.
• Tolerance for stress in a fast‑paced working environment.
• Adherence to policies and procedures.
• Strong relationship‑building and interpersonal skills.
• Ability to contribute effectively as a team member in a busy team.

Required skills

What we offer

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.