Customer Service Call Centre Advisor
DHL Express · Doha
Job description
About the role
We are seeking a Customer Service Call Centre Advisor to join our team. The role involves providing advice and support to customers through phone interactions in a fast‑paced, time‑sensitive environment.
Key responsibilities
- Handle inbound and outbound customer calls.
- Provide accurate information and resolve inquiries.
- Maintain adherence to company policies and procedures.
- Document interactions and follow‑up actions.
Required profile
- Proven ability to work under pressure in a fast‑paced, time‑sensitive environment.
- Sound educational background with knowledge of the service industry (advantageous).
- Good oral and written communication skills – English & Arabic preferable.
- Tolerance for stress in a fast‑paced working environment.
- Adherence to policies and procedures.
- Strong relationship‑building and interpersonal skills.
- Ability to contribute effectively as a team member in a busy team.
Required skills
What we offer
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit program.
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Published 4 days ago
Expires 1 month from now
10 views · 0 interested
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DHL Express
Doha