Customer Support Specialist

About the role

Boeing Global Services (BGS) is hiring a Customer Support Specialist for its Doha, Qatar office, within the Supply Chain Execution organization. The chosen candidate will act as a Customer Program Manager for customers in Qatar and other Middle East countries. The position is an international, locally hired role; relocation is not offered and candidates must live in the immediate area or move at their own expense.

Key responsibilities

• Create, maintain and advance customer relationships, and understand customer culture and business strategies
• Interact with customers and internal partners through meetings, calls, emails and other media
• Own customer account health and provide world-class customer support
• Work with customers to define their needs, recommend solutions and involve internal partners
• Prepare and deliver presentations to customers and internal organizations
• Advise customers on order status, changes and improvements, and follow up on account issues
• Use Boeing systems in a fast-paced environment and respond to inquiries about products, services, processes and operations
• Facilitate delivery problem resolution and coordinate material, delivery requirements and returns for customer orders
• Analyze supplier and customer data on ordering and delivery of spare parts, provisioning products or related services, and resolve delivery problems
• Share key performance metrics with customers and internal partners

Required profile

• Minimum of one year of experience in the aerospace industry
• Understanding of supply chain processes
• Experience developing and presenting to executive leadership
• Strong communication and problem-solving skills, and ability to work cross-functionally across organizations
• Eager to learn and grow; minimal domestic and international travel preferred
• Willingness to handle the Qatar labor and immigration formalities

Required skills

• Preferred: SAP knowledge
• Preferred: engineering or technical experience
• Preferred: account management and customer support experience

The employer sponsors employment visas. Applications are accepted until October 29, 2026. Pay and benefits are set at the local level in line with Qatar law and experience.