Front Desk Agent - Arabic Speaker

About the role

We are seeking a Front Desk Agent who is fluent in Arabic to join our team at Riviera Rayhaan by Rotana in Doha. The successful candidate will be the first point of contact for guests, delivering a warm welcome and ensuring smooth front‑desk operations throughout the day.

Key responsibilities

• Greet and welcome guests in a professional, friendly manner.
• Answer telephone calls and direct them to the appropriate department.
• Check guests in and out, process payments and issue invoices.
• Handle guest requests, inquiries and complaints promptly and efficiently.
• Maintain a clean, organized front‑desk area and ensure all equipment is functional.
• Assist with administrative tasks such as filing, data entry and preparing reports.

Required profile

• Fluency in Arabic and English (spoken and written).
• Proven experience in a customer‑service or hospitality role.
• Strong communication and interpersonal abilities.
• Ability to multitask and work efficiently in a fast‑paced environment.
• Flexibility to work various shifts, including evenings and weekends.

Required skills

• Proficiency with basic computer applications (e.g., word processing, email, reservation systems).