Internship – Reservations

About the role

Mondrian Doha, a hotel with food and nightlife venues across eight locations, is offering an internship in its Reservations department. The intern helps maximise revenue by turning reservation enquiries into bookings while delivering a high standard of customer service.

Key responsibilities

• Answer all incoming reservation enquiries by telephone, fax or email promptly and convert them into bookings wherever possible
• Input reservations accurately and completely into the Opera reservation system, including special requests and billing details
• Follow minimum rate and minimum stay strategies set by the revenue team and aim for the highest possible revenue
• Process enquiries and reservation confirmations on the same day they are received
• Keep accurate filing systems for department correspondence
• Inform guests about hotel facilities and upsell products and services
• Build rapport with regular callers to encourage loyalty and identify potential sales leads for the sales team
• Stay aware of the hotel's financial targets and the reservations team's contribution to them
• Work as part of a team, assisting colleagues and following the requests of the Reservations Supervisor and Regional Director of Revenue

Required profile

• Personal skills, accuracy and attention to detail
• A positive attitude and ability to work in a team

Required skills

• Knowledge of the operation, functionality and standards of Opera and Delphi