Last-Mile Delivery Manager

About the role

The Last-Mile Delivery Manager oversees real‑time execution of final‑mile deliveries from warehouse release to beneficiary across multiple countries. The role ensures the delivery workforce operates efficiently, meets the 72‑hour service standard, and complies with documentation requirements.

Key responsibilities

• Manage daily last‑mile operations, assign orders, plan routes and monitor delivery windows.
• Match pending orders with available delivery workers in real time, especially at micro‑distribution centers.
• Monitor delivery status, intervene proactively on at‑risk orders, and ensure on‑time completion.
• Onboard, train and performance‑manage delivery workers, including beneficiaries of economic‑empowerment projects.
• Track and report performance indicators such as 72‑hour delivery rate, average delivery time, documentation accuracy and BVC verification match.
• Resolve operational issues (worker absence, verification failures, security constraints, damaged goods) and escalate systemic problems with root‑cause analysis.

Required profile

• Minimum 36 months of experience in logistics, delivery operations or related fields.
• Proven ability to manage a distributed delivery workforce and meet strict service level agreements.

Required skills

• Distribution
• Quick commerce
• Ride‑hailing
• Last‑mile delivery
• E‑commerce
• Proof‑of‑delivery tools
• GPS tracking
• Field logistics operations
• On‑demand delivery services