Receptionist (Arabic Speaker)

About the role

The Iconic Rixos Gulf Hotel Doha is looking for a Receptionist fluent in Arabic and English to join its team. The role covers front desk operations, guest check-in and check-out, cash handling, reservations and guest service, with a focus on Rixos hospitality standards.

Key responsibilities

• Organize daily front desk operations and check hotel occupancy, functions, groups and VIPs
• Handle guest check-in and check-out, register arrivals and process cashiering, foreign exchange and night audit tasks
• Answer, record and process guest calls, messages and requests, and liaise with departments to resolve issues
• Arrange special guest requests such as transportation, reservations and dry cleaning, and handle walk-in and call-in reservations
• Provide information on the property and local amenities, and respond to guest complaints
• Issue room key cards, manage safe deposit boxes and check and deliver mail and packages
• Assist at the information counter, foreign exchange, night audit and business centre when assigned
• Verify credit limits, follow up pending payments and check hotel rate codes, packages, segmentation and discounts

Required profile

• Fluent in Arabic and English; an additional language is an advantage
• University degree in Hotel Management or a related field
• At least 1 year of experience in a similar role at a star hotel
• Friendly, well-groomed and able to work with a team spirit