Administrative Coordinator

About the role

The Administrative Coordinator serves as the primary point of contact for guests and internal clients, handling inquiries via phone and email. This full‑time, onsite position supports daily hotel operations by maintaining accurate records, preparing correspondence, and ensuring a professional guest experience.

Key responsibilities

• Respond to guest and client questions by phone and email, providing timely and accurate information.
• Enter, update, and retrieve data in computer databases, reservation systems, and point‑of‑sale platforms.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, and presentation software.
• Transmit documents via computer, mail, or fax, and perform proofreading to ensure accuracy.
• Operate standard office equipment, maintain a clean and professional appearance, and uphold confidentiality of proprietary information.
• Welcome guests, assist individuals with disabilities, and follow company service standards.
• Collaborate with other departments, support team goals, and report safety concerns or incidents.
• Perform light physical tasks such as moving objects up to 10 lb without assistance.

Required profile

• Strong verbal and written communication skills with a professional demeanor.
• Attention to detail and ability to follow established policies and procedures.
• Team‑oriented attitude and willingness to support colleagues.
• Basic physical ability to lift and move light items.

Required skills

• Proficiency with standard office equipment (computer, printer, fax, phone).
• Experience using word processing, spreadsheet, database, and presentation applications.
• Familiarity with point‑of‑sale or reservation systems.