Associate Customer Services – Qatarization

About the role

The Associate Customer Services role supports QNB’s customers by delivering efficient, friendly, and high‑quality service. You will guide clients through banking procedures, answer inquiries, and promote the bank’s products and services, with a focus on Qatarization targets.

Key responsibilities

• Provide first‑point‑of‑contact assistance for account openings, loan applications, and routine banking transactions.
• Answer customer queries promptly, ensuring resolution within defined turnaround times.
• Proactively market QNB’s products, cross‑sell services, and work toward sales and profitability targets.
• Coordinate with tellers, operations, and internal units to ensure smooth service delivery.
• Maintain compliance with AML, CTF, sanctions, data‑protection, and fraud‑prevention policies.
• Prepare accurate data for auditors and compliance teams as required.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Ability to work under delegated authority limits and meet KPI targets.
• Good organizational skills and attention to detail.
• Willingness to stay updated on banking regulations and industry developments.

Required skills

What we offer

• Opportunity to work for the leading bank in the Middle East and Africa.
• Professional development and training programs.
• Dynamic, multicultural work environment.