Brand Manager – Hospitality Operations

About the role

The Brand Manager will lead restaurant managers and ensure smooth day‑to‑day operations across multiple units, driving brand visibility and operational excellence.

Key responsibilities

• Lead restaurant managers and oversee daily operations for all assigned units.
• Implement company policies, SOPs and conduct regular store audits.
• Maintain hygiene standards, health clearances and compliance with HACCP, ISO and food safety regulations.
• Control inventory, stock levels and optimise supplier pricing while preserving quality.
• Drive strategic planning by monitoring industry trends and supporting new business streams and expansion initiatives.
• Lead new restaurant openings, coordinate with internal and external stakeholders.
• Manage workforce planning, headcount, onboarding, performance evaluations and succession planning.
• Ensure brand service standards, menu revisions, service recovery procedures and VVIP guest experiences are consistently delivered.

Required profile

• Minimum 5 years of experience with premium restaurant brands, preferably in a leadership role.
• Proven ability to lead teams of 25+ employees and manage multiple hospitality concepts.
• Strong understanding of operational standards, brand management and compliance requirements.