BSD Senior Supervisor

About the role

The BSD Senior Supervisor is responsible for managing guest communications and supporting the Rooms & Guest Services Operations team at St. Regis Doha. This full‑time position ensures that guest calls, requests and issues are handled promptly and professionally.

Key responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard, monitor busy or unanswered lines, take messages, and activate/deactivate guest room message lights.
• Transfer guests with internet access issues to the provider’s support line and assist callers with credit‑card, long‑distance, and other call types.
• Log guest requests, incidents, adjustments and comment cards into the computer system for tracking and documentation.
• Provide guests with directions, property information and other assistance as needed.
• Support management in training, scheduling, evaluating, motivating and coaching employees, serving as a department role model.
• Follow company policies, report accidents or unsafe conditions, maintain confidentiality and uphold professional appearance.
• Welcome and acknowledge guests, anticipate service needs, and assist individuals with disabilities.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Required skills

• Using computers
• POS systems