Customer Support & Administrative Specialist (Remote)

About the role

We are looking for a friendly, organized, and detail‑oriented professional to join our fully remote team as a Customer Support & Administrative Specialist. This entry‑level position blends direct customer assistance with day‑to‑day administrative tasks such as account maintenance, data entry, and document handling.

Key responsibilities

• Respond to customer inquiries via email, chat, or phone, providing accurate information and guiding them through standard processes.
• Maintain and update customer records, spreadsheets, and digital folders, ensuring data accuracy and confidentiality.
• Create, categorize, and manage support tickets, track their status, and escalate complex cases when needed.
• Process routine account, order, and document requests, verifying information before making changes.
• Support internal teams by routing documents, managing shared inboxes, and assisting with clerical tasks.
• Review completed work for quality, correct errors, and follow established quality‑control procedures.
• Collaborate with teammates through virtual meetings, provide status updates, and participate in training sessions.

Required profile

• High school diploma, GED, or equivalent.
• Strong written and verbal communication skills with a friendly, patient approach.
• Excellent attention to detail, organizational ability, and time‑management skills.
• Basic computer proficiency, typing ability, and reliable internet connection.
• Ability to work independently, follow procedures, and handle confidential information.

Required skills

• Microsoft Office (Word, Excel, PowerPoint).
• Google Workspace (Docs, Sheets, Drive).
• Experience with CRM or ticket‑management systems.
• Data‑entry and record‑keeping capabilities.

What we offer

• Fully remote work environment with flexible scheduling.
• Competitive entry‑level compensation and paid onboarding training.
• Full‑time or part‑time positions, paid time off, and company holidays.
• Health, dental, and vision benefits where applicable.
• Professional development, coaching, and career advancement opportunities.
• Company‑provided equipment for eligible employees.