Customer Support Specialist

About the role

Boeing Global Services (BGS) is hiring a Customer Support Specialist for its Doha, Qatar office. The position sits within the Supply Chain Execution organization and the chosen candidate will act as a Customer Program Manager for customers in Qatar and other Middle East countries.

Key responsibilities

• Create, maintain and advance customer relationships, and understand customer culture and business strategies
• Interact with customers and internal partners by face-to-face or virtual meetings, phone, email and other media
• Own customer account health and provide world-class customer support
• Work with customers to define their needs, recommend solutions and involve internal partners as needed
• Prepare and deliver presentations to customers and internal organizations
• Advise customers on order status, changes or improvements and follow up on account issues
• Use Boeing systems in a fast-paced environment and respond to inquiries about Boeing products, services, processes and operations
• Facilitate delivery problem resolution and coordinate customer material, delivery requirements and returns
• Analyze supplier and customer data on ordering and delivery of spare parts and related services, and share key performance metrics with customers and partners

Required profile

• At least one year of experience in the aerospace industry
• Understanding of supply chain processes
• Experience developing and presenting to executive leadership
• Strong communication and problem-solving skills, and ability to work cross-functionally across organizations
• Eager to learn and grow; minimal domestic and international travel preferred
• Must live in the immediate area or relocate at own expense; employer sponsors the employment visa

Required skills

• Preferred: SAP knowledge
• Preferred: engineering or technical experience
• Preferred: account management and customer support experience