Digital Business Partner (Qatari)

About the role

Hamad International Airport in Doha, Qatar is recruiting a Digital Business Partner. The role acts as the key interface between the airport's IT department and its assigned business unit, Airport Security and Safety systems, aligning technology initiatives with business goals, fostering partnership-based relationships and shaping demand for solutions and business services.

Key responsibilities

• Translate business demand, opportunities, constraints and risks into structured requirements, prioritisation and governance to support portfolio planning and investment decisions.
• Maintain a strong understanding of the business domain through continuous engagement with business processes, services and challenges, giving value-adding digital advice.
• Promote innovation, digital transformation and data-led improvement through cross-functional collaboration to improve service quality, efficiency, resilience and customer experience.
• Help develop and maintain technology and capability plans, strategies and roadmaps, and support business requirements for AI product development.
• Resolve conflicting requirements and stakeholder expectations through communication, escalation and negotiation.
• Run regular service reviews, stakeholder discussions and feedback sessions to close agreed actions.
• Contribute to demand planning, annual planning, budget input and supplier interface activities.
• Track continual service improvement actions and business value outcomes through performance reviews and benefit monitoring.

Required profile

• Bachelor's degree or equivalent with at least 6 years of job-related experience.
• Airport experience is mandatory.
• Relevant experience in IT business partnering, service delivery, demand management, business analysis, project delivery or a related digital/technology environment.
• Professional command of English is mandatory.
• Experience supporting projects, service enhancements, change initiatives or digital transformation within a structured delivery and governance framework.

Required skills

• Good understanding of change management, process improvement and the use of digital tools and data.
• Working knowledge of IT service management principles, service lifecycle processes and performance measurement concepts, preferably aligned to recognised frameworks.