Doorman

About the role

As a Doorman at Fairmont Doha, you are the first point of contact for guests, creating a memorable arrival and departure experience with warm welcome, personalized assistance, and elegant hospitality reflective of the Fairmont brand.

Key responsibilities

• Welcome guests courteously, assist with doors, luggage, transportation and directions.
• Manage vehicle flow at the main entrance, coordinate valet services and ensure safe, efficient operations.
• Escort guests to the lobby, liaise with Bell Desk, Valet, Concierge and Front Office for seamless service.
• Maintain clean, organized entrance areas and uphold grooming and appearance standards.
• Communicate guest arrivals, VIP status and special requests to relevant departments.
• Support emergency procedures, crowd control and report suspicious activity.

Required profile

• Previous experience in a luxury hotel or guest service role preferred.
• Excellent communication and interpersonal skills with strong customer service focus.
• Physically able to stand for long periods and lift luggage when required.
• Fluent in English; additional languages are an advantage.

Required skills

• Strong customer service orientation.
• Ability to anticipate guest needs.