Fortinet Firewall Engineer (L3 Support)

About the role

This role covers Level 3 support, administration, optimisation and troubleshooting of Fortinet security platforms, keeping network operations secure and uninterrupted. It suits MSSP, SOC and enterprise firewall engineering positions.

Key responsibilities

• Provide L3 technical support for FortiGate firewalls and related security infrastructure
• Manage firewall policies, NAT, IPS, VPNs, web filtering and security profiles
• Perform advanced troubleshooting, root cause analysis and incident resolution
• Implement firewall changes, upgrades, migrations and high availability configurations
• Review firewall rules, harden devices and carry out security audits
• Support vulnerability remediation and compliance requirements
• Work with SOC, infrastructure and application teams to secure business services
• Maintain technical documentation and operational procedures

Required profile

• 5-8 years of network security experience, including 3+ years of hands-on Fortinet firewall administration and support
• Fortinet NSE 4 / FCP (mandatory); NSE 5/6 or FCSS preferred
• Strong analytical and problem-solving skills, ability to handle critical incidents independently, stakeholder communication and documentation, and mentoring of L1/L2 engineers

Required skills

• FortiGate administration, FortiManager and FortiAnalyzer
• IPSec and SSL VPNs, firewall policy and NAT management
• BGP, OSPF routing protocols and high availability
• Log analysis and incident response; good to have: FortiWeb, FortiMail, FortiNAC, D-WAN, Azure/AWS network security, Python/PowerShell automation