Front Desk Agent – Luxury Hotel

About the role

As a Front Desk Agent at a luxury hotel in Doha, you will be the first point of contact for guests, ensuring a warm welcome and a seamless stay. Your role combines attentive service with efficient administrative tasks to create memorable experiences.

Key responsibilities

• Greet guests, complete check‑in, verify details, assign rooms, issue keys and provide welcome materials.
• Process check‑out, verify charges, handle payments, issue receipts and operate the point‑of‑sale system.
• Maintain comprehensive knowledge of hotel offerings, room types, rates, promotions and local area information.
• Promote hotel amenities and services using up‑selling techniques to maximize revenue.
• Respond promptly to guest requests, resolve concerns, and manage communications and messages.

Required profile

• Passion for delivering exceptional hospitality.
• Integrity, teamwork, leadership and ownership mindset.
• Ability to act with urgency and maintain high standards of service.

Required skills

What we offer

• Opportunity to work in a prestigious luxury hotel brand.
• Professional development within a global hospitality leader.
• Dynamic, award‑winning workplace culture.