Front Office Agent

About the role

Raffles & Fairmont Doha invites you to join its team as a Front Office Agent. The agent delivers luxury hospitality by welcoming guests warmly and professionally from arrival to departure, acting as the first point of contact. The role covers check-in and check-out, reservations, room allocation, guest accounts and guest inquiries, working closely with Guest Experience, Butler, Concierge, Housekeeping and Reservations.

Key responsibilities

• Welcome guests warmly and provide professional front desk services
• Manage guest check-in and check-out procedures efficiently
• Handle reservations, room assignments and guest registration
• Respond promptly to guest inquiries, requests and complaints
• Process payments, billing and guest account settlements accurately
• Maintain accurate guest profiles and reservation information
• Coordinate with Housekeeping, Concierge and other departments
• Inform guests about hotel facilities, services and local attractions
• Promote room upgrades, hotel amenities and loyalty programs
• Handle guest feedback and provide effective service recovery
• Maintain confidentiality and comply with hotel policies and Raffles & Fairmont service standards

Required profile

• Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration or a related field
• Previous experience in Front Office, Guest Services or Customer Service, preferably in a luxury hotel
• Ability to work flexible shifts, including evenings, weekends and public holidays
• Ability to work in a multicultural, fast-paced environment and in a team

Required skills

• Knowledge of Opera PMS or other hotel property management systems
• Proficiency in Microsoft Office
• Excellent verbal and written English, with additional languages an advantage
• Strong customer service, communication, organization, multitasking and problem-solving skills

What we offer

• Complimentary upgrades and extended stays
• Discounted stays across Fairmont and Raffles properties
• Special dining and wellness discounts

Candidates apply online; shortly after applying they receive an email from the assessment partner asking them to create a profile and complete a questionnaire, which is mandatory for consideration.